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Element Longevity Inc. – Return & Refund Policy

Last Revised: August 13, 2025

1. Overview

Due to the nature of our products, we cannot accept returns once items have left our facility. This policy helps ensure product integrity and customer safety.
We do, however, stand behind the quality of our products and offer a Money Back Guarantee for first-time purchases, as well as refunds or replacements in cases of lost or damaged shipments.

This Return & Refund Policy applies to purchases made directly from www.ElementLongevity.com and related subdomains. Wholesale orders, international shipments, and purchases from third-party retailers are subject to different terms (see Section 4).

2. Eligible Refunds or Replacements

2.1 Money Back Guarantee (First-Time Purchases Only)

  • Applies to your first order of any product purchased directly from our website.

  • You must request your refund within 14 days after the end of the trial period for that product.

  • To be eligible, you must provide your order number and a brief explanation of why the product did not meet your expectations.

  • Shipping costs are non-refundable.

2.2 Damaged Products

  • Must be reported within 14 days of delivery.

  • Email support@ElementLongevity.com with:

    • Your order number

    • A description of the damage

    • Photos of the damaged product and packaging

  • You may request either a refund or a replacement.

2.3 Lost Shipments

  • A shipment is considered lost if it has not been delivered 14 days after the shipping date and tracking does not confirm delivery.

  • Orders marked “Delivered” by the carrier are not considered lost.

  • Contact support@ElementLongevity.com with your order details to request a refund or replacement.

3. Ineligible Purchases

Refunds or replacements are not available for:

  1. Products purchased from our site that are then forwarded to an address outside our shipping area.

  2. Products shipped to addresses outside the United States or its territories.

  3. Wholesale transactions and orders.

  4. Orders placed as part of a membership that was canceled after being charged.

  5. Shipping costs.

  6. Any second or subsequent purchase of the same product under the Money Back Guarantee program.

4. Membership & Subscription Cancellations

4.1 First-Time Customer Cancellations

  • You may cancel before your order ships for a full refund.

4.2 Recurring Subscriptions

  • Cancellation requests must be received by the Sunday prior to your next charge date.

  • If you cancel after your order has shipped, you will not receive a refund for that shipment.

To cancel, log into your account or contact support@ElementLongevity.com.

5. How to Request a Refund or Replacement

To request a refund or replacement for eligible purchases:

  1. Email support@ElementLongevity.com

  2. Include your order number, reason for the request, and any required documentation (photos for damage claims, tracking details for lost packages).

  3. Our customer care team will confirm eligibility and process your request.

Refunds will be issued to the original payment method within 5–10 business days after approval.

6. Purchases from Other Retailers

If you purchased Element Longevity products from an authorized retailer or online marketplace (e.g., Amazon), please contact them directly for their return and refund procedures.

7. Policy Updates

We may update this Return & Refund Policy from time to time. The latest version will always be posted on our website with the “Last Revised” date.

Contact Us:
Element Longevity Inc.
715 Florida Ave, Suite 405
Golden Valley, MN 55426
Phone: 800-986-4780
Email: support@ElementLongevity.com